Shipping policy
Shipping Policy
Thank you for shopping at PetPawZen. Below you will find important information about our shipping process.
📦 Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Please note:
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Orders are not processed on weekends or holidays
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High demand may cause slight delays
🚚 Shipping Time
Estimated delivery times:
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United States: 7–15 business days
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Europe: 7–15 business days
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Canada & Australia: 10–20 business days
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Rest of the World: 10–25 business days
Shipping times may vary depending on your location and external factors.
🌍 Shipping Costs
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We offer Free Shipping on most orders
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Any applicable shipping fees will be displayed at checkout
🔎 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.
⚠️ Delays
Shipping times may be affected by:
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High demand periods
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Customs processing
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Carrier delays
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Weather conditions
We appreciate your patience in such cases.
📦 Lost or Stolen Packages
If your package is lost in transit, please contact us and we will assist you.
We are not responsible for:
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Incorrect shipping addresses provided by the customer
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Packages marked as delivered by the carrier
📝 Incorrect Address
Please ensure your shipping address is correct at checkout. We cannot guarantee changes once the order is processed.
📩 Contact Us
If you have any questions about your order, please contact us at:
support@petpawzen.com